Omni gives independent drivers access to technology that helps them operate professionally and safely. While Omni does not provide transportation services or manage trip outcomes, we enable both drivers and riders to connect confidently through built-in safety features in the app.
Driver Levels is feature that ensures top-performing drivers automatically get better conditions (such as lower subscription fees and bonuses).
There are 4 possible eligibility criteria.
Days active
The number of days when the driver was online in the app for at least 5 hours in total.
Completed rides
The number of successfully completed rides during the reference period.
Ride cancellation rate
The number of canceled trips as a percentage of the total.
Driver rating
Current driver rating by the moment of level revision.
Keeping our drivers and riders safe is always our top priority.
Drivers using Omni must submit valid identification, proof of vehicle ownership, insurance, and a profile photo. Riders can view this information before accepting a trip.
Tip: Riders should only continue with the ride if the vehicle and driver match the profile shown in the app.
The app includes an in-ride safety button for direct access to emergency contacts or local authorities. Riders and drivers can share trip details with trusted contacts at any time.
After every ride, both passengers and drivers are encouraged to leave a rating. This feedback helps improve transparency and accountability within the platform.
To help protect against fraud, the app may prompt both riders and drivers to upload a government-issued ID or take a real-time selfie before accessing app features.
Driver Levels is feature that ensures top-performing drivers automatically get better conditions (such as lower subscription fees and bonuses).
There are 4 possible eligibility criteria.
Days active
The number of days when the driver was online in the app for at least 5 hours in total.
Completed rides
The number of successfully completed rides during the reference period.
Ride cancellation rate
The number of canceled trips as a percentage of the total.
Driver rating
Current driver rating by the moment of level revision.
Don’t share your account. This helps drivers identify you and keeps your trip history accurate.
Children under 18 must be accompanied by an adult. Riders are responsible for providing child safety seats when needed.
Don't be rude to your driver, their car, or their privacy. Thank your driver and ask if they can help you with your luggage. It makes your mutual experience so much better.
Notify your driver in advance if you’re bringing a pet. Use a carrier or seat covering to keep the vehicle clean.
Riders must not consume or transport alcohol in open containers or illegal substances during a trip.
Driver Levels is feature that ensures top-performing drivers automatically get better conditions (such as lower subscription fees and bonuses).
There are 4 possible eligibility criteria.
Days active
The number of days when the driver was online in the app for at least 5 hours in total.
Completed rides
The number of successfully completed rides during the reference period.
Ride cancellation rate
The number of canceled trips as a percentage of the total.
Driver rating
Current driver rating by the moment of level revision.
Don’t share your Omni account or vehicle access. Stay in full control of your trips.
If a rider is traveling with a child, confirm that a car seat is present before starting the trip.
If you’re tired, take a break. OMNI does not set driving hours — you choose your schedule responsibly.
Never transport open alcohol or illegal substances. You're operating independently and are responsible for your conduct.
If you’re allergic or uncomfortable with pets, you may decline the ride before accepting.
