The safety of our drivers and riders always comes first at OMNI. Check out our safety measures.
Driver Levels is feature that ensures top-performing drivers automatically get better conditions (such as lower subscription fees and bonuses).
There are 4 possible eligibility criteria.
Days active
The number of days when the driver was online in the app for at least 5 hours in total.
Completed rides
The number of successfully completed rides during the reference period.
Ride cancellation rate
The number of canceled trips as a percentage of the total.
Driver rating
Current driver rating by the moment of level revision.
Keeping our drivers and riders safe is always our top priority.
For all of our drivers, document and photo verification is a must. The rider should cancel the ride if the driver or car doesn't match the profile in the app.
Using the shield icon on the main screen, you can contact support, call the police, or call an ambulance quickly.
The ride details can be shared with friends and family by both passengers and drivers. The route, driver, vehicle information, and trip status will be displayed.
Our support team is available to assist drivers and passengers with any violations or disputes. Get in touch with us support.
A rider can view a driver's rating, car model, and ride history before accepting the ride. It works both ways.
Our support team is available to assist drivers and passengers with any violations or disputes. Get in touch with us at support@omninow.app.
If you're a rider or a driver, make sure you rate your ride. Put 1 star if you had a bad experience. You won't ride again with this driver.
Drivers and riders are required to take a photo of both sides of their identification documents (such as their driver's license) or provide a trusted digital ID.
Our platform prompts drivers and riders to take a selfie to ensure the person you're traveling to matches the person on the ID.
Driver Levels is feature that ensures top-performing drivers automatically get better conditions (such as lower subscription fees and bonuses).
There are 4 possible eligibility criteria.
Days active
The number of days when the driver was online in the app for at least 5 hours in total.
Completed rides
The number of successfully completed rides during the reference period.
Ride cancellation rate
The number of canceled trips as a percentage of the total.
Driver rating
Current driver rating by the moment of level revision.
Trips are better when they're safe.
Don't share your OMNI account. If you use your account, you're responsible. Also, it helps our drivers recognize you.
It's always a good idea to have an adult with children and under 18. You'll need a child seat if you're traveling with a kid.
Any kind of discrimination isn't tolerated here. Give your driver some respect and dignity.
Don't be rude to your driver, their car, or their privacy. Thank your driver and ask if they can help you with your luggage. It makes your mutual experience so much better.
Don't forget to let the driver know if you're bringing a pet. Bring a carrier or blanket over the car seat to reduce mess.
While using our service, please don't drink or transport alcohol (in open containers) or illegal drugs.
Driver Levels is feature that ensures top-performing drivers automatically get better conditions (such as lower subscription fees and bonuses).
There are 4 possible eligibility criteria.
Days active
The number of days when the driver was online in the app for at least 5 hours in total.
Completed rides
The number of successfully completed rides during the reference period.
Ride cancellation rate
The number of canceled trips as a percentage of the total.
Driver rating
Current driver rating by the moment of level revision.
Easy-to-use solutions for driver partners.
Keep your OMNI account private. It's your account, so you're responsible. You're also more easily recognized by our passengers.
When using OMNI, kids and under-18s need to be accompanied by an adult. Prepare a child seat before accepting a ride with a child
Taking a ride is your responsibility so try not to drive more than 10 hours a day. Break whenever you need to. OMNI offers the fairest conditions for drivers; don't overdo it.
We don't allow you to consume or transport alcohol (open containers) or illegal drugs.
Tell the passenger if you're allergic or intolerant to pets and don't accept orders with pets to avoid any inconveniences.
Discrimination is not tolerated here. Don't be mean to your passengers.
OMNI is a low commission mobility on demand platform for drivers.
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