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Privacy

Effective Date: 02/10/2025
Last Updated: 02/09/2025

OMNI is a software platform offered by WEGO TECHNOLOGIES LLC, designed to connect independent drivers and riders through an intuitive mobile application. This Privacy Policy explains how we collect, use, and protect your information in accordance with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

By accessing the OMNI platform, you consent to the practices described in this policy.

1. Information We Collect
We collect information necessary to facilitate access to our software tools and support independent interactions between drivers and riders.

1.1 Personal Information
• Name, phone number, and email address
• Payment details (handled via third-party processor)
• Login credentials and account preferences

1.2 Usage & Trip Information
• Requested pickup and drop-off locations
• Ride history and driver/rider interactions
• Device settings, geolocation, and session duration

1.3 Technical Information
• IP address and device ID
• Browser type and mobile OS
• App performance and crash analytics

2. How We Use Your Information
Information is used to operate and improve the platform’s functionality, including:

• Enabling communication between drivers and riders
• Managing platform accounts and user preferences
• Processing payments via third-party vendors
• Delivering platform notifications, confirmations, and optional promotions
• Ensuring safety, detecting fraud, and protecting user identity

OMNI does not dispatch rides, employ drivers, or control the transportation experience. All services are independently initiated by users through the platform.

3. Data Sharing & Third Parties
We do not sell your personal data. Limited information may be shared with third-party providers to support the platform's core functionality, such as:

• Payment processors (e.g., Stripe)
• Fraud prevention and security vendors
• Cloud hosting and analytics tools
• Customer support infrastructure

Only the information necessary to perform these services is shared, and partners are contractually obligated to protect user privacy.

4. Your Privacy Rights
Depending on your jurisdiction, you may:

• Request access to your personal data
• Ask for corrections to inaccurate information
• Request that we delete your data (where legally permitted)
• Opt out of promotional messages

You can exercise these rights by contacting our privacy team at:📧 support@rideomni.com

5. Data Retention
Trip history and transaction records are retained for a minimum of 3 years for tax, accounting, and operational consistency. Personal data may be retained longer if required for dispute resolution, security monitoring, or regulatory compliance.You may request account deletion at any time, subject to these retention rules.

6. Cookies & Tracking Technologies
OMNI uses cookies and mobile tracking technologies to enhance user experience and platform stability. These may include:

• Session cookies to keep you logged in
• Analytics cookies to improve app functionality
• Crash reporting and bug tracking

You can manage cookie preferences in your browser or device settings.

7. International Users
If you are located outside the U.S., please be aware that your information may be transferred to and processed in the United States. OMNI follows GDPR-compliant contractual safeguards to protect international data transfers.

8. Changes to This Policy
We may update this Privacy Policy to reflect changes in legal requirements or platform operations. When we do, the revised version will be posted here with a new effective date.

9. Contact Us
For questions about this policy or to make a privacy-related request, please contact:

OMNI Privacy Officer
Email: support@rideomni.com
Phone: (408) 312-5500‍

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456 Fictional Ave, New York, NY 10010

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*Omni is not a transportation provider. Omni is a technology platform only. All rides are operated by independent drivers. Omni is committed to maintaining a fair and safe environment for both passengers and drivers. While Omni does not administer trip disputes or issue refunds directly, Omni conducts a review of each case to determine if a refund is warranted based on available trip data. Operational matters such as vehicle damage, cleaning issues, or in-ride misconduct fall under the sole responsibility of the independent driver. Omni does not mediate or enforce claims related to these matters, nor does it apply damage fees on behalf of drivers. Drivers are expected to manage and assess these situations independently and take appropriate action as needed. Drivers operate independently and are responsible for their own compliance, coverage, and conduct.
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