OMNI is not a transportation carrier or taxi company. OMNI is a technology and marketing platform that helps Riders pre-schedule trips and, where available, request on-demand rides from independent Third-Party Providers. All transportation services are provided solely by these independent Third-Party Providers, not by OMNI.

OMNI is committed to supporting an accessible, inclusive experience on its Platform and to helping Riders convey their accessibility needs to independent Drivers.

1. INCLUSIVE ACCESS

• OMNI’s Platform is designed so Riders can share preferences or needs when requesting trips, such as:

  • Additional boarding time;

  • Need for extra assistance at pickup;

  • Preference for specific vehicle types (where available).

• Where the Platform supports it, Riders may flag accessibility-related needs as part of the booking flow. OMNI’s role is to display these requests to Drivers; fulfillment is carried out by independent Third-Party Providers.

2. ACCESSIBILITY REQUESTS

When requesting a ride, Riders may:

• Note the use of mobility devices (e.g., walker, cane, foldable wheelchair).

• Request additional time at pickup or drop-off.

• Provide instructions about preferred pickup location or building access (if safe and lawful).

Drivers are encouraged to:

• Communicate clearly with Riders about what assistance they can safely provide.

• Provide reasonable assistance, where physically able and safe, such as opening doors or loading small foldable devices.

OMNI does not control how individual Drivers respond to specific requests but may review complaints related to accessibility issues.

3. SERVICE ANIMALS

• Riders with service animals are generally entitled to ride with those animals, consistent with applicable law (including the ADA).

• Riders traveling with a service or support animal are encouraged to note this on their ride request (where possible) to help minimize confusion at pickup.

• Drivers should not deny service solely because of a Rider’s service animal, subject to applicable law and safety considerations.

Reports of improper denial related to service animals may result in review and potential enforcement actions consistent with OMNI policies and applicable law.

4. ACCESSIBILITY RIGHTS & FEEDBACK

Riders using OMNI’s Platform have the right to:

• Request services that match their mobility and accessibility needs, where available.

• Receive courteous, respectful treatment from independent Drivers.

• Submit feedback about accessibility issues encountered.

Riders and Drivers may contact OMNI to report:

• Accessibility problems with the Platform (e.g., screen-reader or visual issues).

• Accessibility-related incidents on trips (e.g., refusal of service due to a disability or service animal).

5. PLATFORM ACCESSIBILITY

OMNI aims to improve digital accessibility over time by:

• Designing mobile and web experiences that are usable across modern devices and assistive technologies where feasible.

• Considering accessibility guidance (e.g., WCAG-based principles) as the Platform evolves.

• Reviewing feedback to prioritize meaningful accessibility improvements.

If you encounter a barrier using OMNI’s App or Website (e.g., screen reader issues, color contrast concerns), please contact us with details so we can investigate.

6. CONTACT & FEEDBACK

For accessibility-related feedback or questions:

Email: admin@rideomni.com

Phone: (408) 312-5500

You may also use in-app support or the contact form on our Website.

7. LIMITS OF OMNI’S ROLE

OMNI does not:

• Own or operate vehicles;

• Employ Drivers;

• Directly control vehicle equipment or accessibility features.

OMNI’s role is to facilitate communication and visibility of accessibility needs between Riders and independent Drivers, and to act on feedback to improve the platform experience where possible.

For more information about federal accessibility rights, you may visit ADA.gov.