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Accessibility

Effective Date: 02/10/2025
Last Updated: 02/09/2025

OMNI is committed to making its platform accessible and inclusive. As a driver-focused technology platform, OMNI provides tools that allow independent drivers to connect with passengers — including those who may require additional accommodations. While OMNI does not control or operate vehicle services directly, we strive to ensure that drivers using our software have access to features that promote a safe, respectful, and equitable experience for everyone.

1. Inclusive Access

OMNI is designed to support independent drivers in serving diverse communities. Passengers with accessibility needs — including the need for wheelchair-accessible vehicles (WAVs) or additional boarding time — may include those requests when scheduling a ride through the app.Although OMNI does not own vehicles or employ drivers, we aim to make it easier for passengers and drivers to connect transparently regarding accessibility preferences.

2. Accessibility Requests

When requesting a ride, passengers may:

• Indicate the need for a wheelchair-accessible vehicle (WAV)Provide additional instructions (e.g., extra time for boarding)
• Request driver assistance for loading mobility devices (when feasible)
• Drivers are encouraged to communicate clearly with passengers and provide assistance within the boundaries of safety and capability.

3. Service Animals

OMNI supports the inclusion of service animals during trips. Drivers are expected to allow riders with service animals, consistent with ADA guidelines. Emotional support animals may require prior communication through the app’s notes or preferences field.If you are traveling with a service animal, please note this when making your request to help facilitate a smooth experience.

4. Accessibility Rights

Passengers with disabilities using the OMNI platform have the right to:

• Request ride options that fit their needs without discrimination
• Expect professional, courteous treatment from independent drivers
• Provide feedback on accessibility issues encountered during the trip

OMNI is committed to forwarding complaints to the appropriate support team and working to address patterns of accessibility-related feedback.

5. Feedback and Improvements

OMNI welcomes input from the community to make its platform more accessible. While the platform does not provide or dispatch transportation, we actively improve platform tools, app features, and communication channels to help drivers accommodate diverse rider needs.

To share accessibility concerns or suggestions, please contact:
📧 accessibility@rideomni.com
📞 (408) 312-5500

6. A Platform That Supports Everyone

OMNI does not control how independent drivers accept or fulfill ride requests. However, the platform includes visibility features that allow passengers to review a driver’s profile, vehicle type, and communication preferences before confirming a ride. This helps passengers find the most suitable match for their travel needs.

For more information on accessibility rights under the ADA, visit ADA.gov.‍

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*Omni is not a transportation provider. Omni is a technology platform only. All rides are operated by independent drivers. Omni is committed to maintaining a fair and safe environment for both passengers and drivers. While Omni does not administer trip disputes or issue refunds directly, Omni conducts a review of each case to determine if a refund is warranted based on available trip data. Operational matters such as vehicle damage, cleaning issues, or in-ride misconduct fall under the sole responsibility of the independent driver. Omni does not mediate or enforce claims related to these matters, nor does it apply damage fees on behalf of drivers. Drivers are expected to manage and assess these situations independently and take appropriate action as needed. Drivers operate independently and are responsible for their own compliance, coverage, and conduct.
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