Accessibility

OMNI is committed to making its platform accessible and inclusive. As a technology and marketing partner for independent drivers, OMNI provides tools that help drivers connect with passengers — including those who may require additional accommodations.

While OMNI does not own vehicles, employ drivers, or operate transportation services directly, we strive to ensure our platform supports a safe, respectful, and equitable experience for everyone.

1. Inclusive Access

OMNI is designed to help independent drivers serve diverse communities. Passengers with accessibility needs — such as requiring a wheelchair-accessible vehicle (WAV) or additional boarding time — may include those requests when scheduling a ride.

OMNI’s role is to make these preferences visible within the app, helping passengers and drivers connect transparently. The responsibility for fulfilling accessibility needs rests with the independent driver.

2. Accessibility Requests

When requesting a ride, passengers may:

• Indicate the need for a wheelchair-accessible vehicle (WAV)

• Provide instructions (e.g., extra boarding time)

• Request driver assistance for loading mobility devices (when safe and feasible)

Drivers are encouraged to communicate clearly with passengers and provide assistance within their capabilities, but OMNI does not mandate or control how requests are fulfilled.

3. Service Animals

OMNI supports the inclusion of service animals in line with ADA guidelines. Independent drivers are expected to accept riders with service animals.

Passengers traveling with service or emotional support animals should note this in their ride request to help ensure a smooth experience.

4. Accessibility Rights

Passengers using OMNI’s platform have the right to:

• Request ride options that fit their needs without discrimination

• Expect courteous treatment from independent drivers

• Provide feedback on accessibility issues encountered during their trip

OMNI reviews accessibility-related feedback and forwards concerns to the appropriate support channels but does not control how drivers provide transportation services.

5. Feedback and Improvements

OMNI welcomes community input to improve accessibility features. While OMNI does not provide or dispatch transportation, we actively enhance platform tools and communication channels to help drivers better accommodate diverse rider needs.

To share accessibility feedback or suggestions, contact:
admin@rideomni.com
(408) 312-5500

6. A Platform That Supports Everyone

OMNI does not control how drivers accept or complete ride requests. However, the platform provides visibility tools such as driver profiles, vehicle types, and communication preferences, allowing passengers to make informed choices about their travel needs.

For more information on accessibility rights under the ADA, visit ADA.gov.