1. Introduction
OMNI Premium Services is committed to providing an inclusive, accessible, and equitable transportation experience for all passengers. Our services comply with the Americans with Disabilities Act (ADA) and the California Unruh Civil Rights Act (Cal. Civ. Code §51), ensuring that individuals with disabilities have equal access to scheduled ride services.
2. Booking an Accessible Ride
- Passengers requiring wheelchair-accessible vehicles (WAVs) or other accommodations must request these services during booking.
- OMNI will make reasonable efforts to match passengers with an available WAV if requested. If a WAV is unavailable, OMNI will assist in coordinating alternative options.
- Passengers may provide additional accessibility instructions (e.g., need for extra time for boarding).
3. Assistance for Passengers with Disabilities
Drivers operating under OMNI Premium Services are trained to:
- Provide reasonable assistance with boarding, exiting, and storing assistive devices (e.g., wheelchairs, walkers).
- Allow passengers additional time for safe entry and exit.
- Refrain from asking passengers to transfer from a wheelchair unless they choose to do so.
4. Service Animals
- OMNI complies with ADA regulations regarding service animals.
- Service animals are permitted in all vehicles at no additional charge.
- Emotional support animals may be subject to additional verification requirements.
5. Passenger Rights Under Accessibility Laws
Passengers with disabilities have the right to:
- Request an accessible ride and receive equal service without discrimination.
- File complaints regarding accessibility issues with OMNI Support.
- Receive assistance in entering and exiting vehicles as required by law.
6. Accessibility Feedback & Compliance
OMNI continuously works to improve its accessibility features and welcomes feedback.
- Passengers can report concerns to OMNI Accessibility Support at [Insert Contact Information].
- OMNI investigates all accessibility complaints in compliance with ADA and CPUC regulations.
For further information, visit ADA.gov or contact OMNI Support.
