At OMNI, we are committed to creating a transportation platform that is accessible and inclusive for all users. While we are not currently able to offer wheelchair-accessible vehicles (WAVs), we remain dedicated to improving our services and accessibility efforts over time to better serve our diverse community.
Our Accessibility Efforts
- Digital Accessibility:
- OMNI’s app and website are designed with accessibility in mind and aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
- We are continuously working to enhance usability for users with disabilities, including those who rely on screen readers, keyboard navigation, and other assistive technologies.
- Driver Awareness and Training:
- We encourage our drivers to provide courteous and accommodating service to all passengers, including individuals with disabilities.
- Drivers are required to follow local regulations and guidelines to ensure safety and respect for all riders.
- Service Animals:
- OMNI drivers are required to accommodate service animals as mandated by law. Passengers traveling with service animals are always welcome.
- Customer Support:
- Our customer support team is available to assist users with accessibility-related questions, feedback, or issues. We strive to provide prompt and effective support to improve the experience for all passengers.
Looking Ahead
We recognize the importance of wheelchair-accessible vehicles and are actively exploring partnerships and solutions to expand our offerings in this area. Our goal is to make transportation more equitable for everyone, and we are committed to working toward this objective in the near future.
Feedback and Contact
We value your input and are committed to improving accessibility. If you have suggestions, encounter barriers, or need assistance, please contact us:
- Email: accessibility@rideomni.com
- OMNI is dedicated to ensuring that our platform provides a safe, respectful, and inclusive experience for all users. Thank you for being part of our community.
