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Rider FAQs

How do I request a ride?

Download the app, create your account, and enter your pickup and destination. Select your ride type and tap “Confirm.” The driver will arrive shortly, or at your scheduled time.

What’s the pricing like?

Omni uses transparent, upfront pricing — no surge, no surprises.

How much does a Omni cost?

The cost of a Omni depends on various factors such as distance and time. You can get a price estimate by entering your pickup and drop-off locations within the app.

How can I contact my driver?

Tap “Message” in the app and click “Chat” to organize your ride with your driver. Your chat history will be deleted upon completion of your ride.

How can I get in touch with Omni support?

Our team is available to help with app-related questions such as app functionality, or services.Contact us anytime at support@rideomni.com

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*Omni is not a transportation provider. Omni is a technology platform only. All rides are operated by independent drivers. Omni does not manage trip disputes, refunds, or service-related issues. Omni does not dispatch or operate vehicles, employ drivers, or manage trip logistics. Omni offers subscription-based software services for independent drivers and tools that enable them to connect with customers. All rides are provided solely by the driver, and any service-related concerns should be addressed directly with the driver. Drivers operate independently and are responsible for their own compliance, coverage, and conduct.
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*Omni is not a transportation provider. Omni is a technology platform only. All rides are operated by independent drivers. Omni is committed to maintaining a fair and safe environment for both passengers and drivers. While Omni does not administer trip disputes or issue refunds directly, Omni conducts a review of each case to determine if a refund is warranted based on available trip data. Operational matters such as vehicle damage, cleaning issues, or in-ride misconduct fall under the sole responsibility of the independent driver. Omni does not mediate or enforce claims related to these matters, nor does it apply damage fees on behalf of drivers. Drivers are expected to manage and assess these situations independently and take appropriate action as needed. Drivers operate independently and are responsible for their own compliance, coverage, and conduct.
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