OMNI is not a transportation carrier or taxi company. OMNI is a technology and marketing platform that helps Riders pre-schedule trips and, where available, request on-demand rides from independent third-party drivers and fleets (“Third-Party Providers”). All transportation services are provided solely by these independent Third-Party Providers, not by OMNI.

Access to and use of the OMNI Platform in Texas is a privilege. By using OMNI as a Driver or Rider, you agree to this Code of Conduct. OMNI may limit, suspend, or terminate access for violations.

1. SAFETY FIRST

For Drivers:

• Obey all Texas traffic laws and regulations, including speed limits, seatbelt laws, and restrictions on distracted driving.

• Never drive under the influence of alcohol, drugs, or any substance that impairs driving.

• Keep your vehicle in safe, roadworthy condition, with working lights, brakes, and safety equipment.

• Ensure all passengers are seated and wearing seatbelts before the vehicle moves.

For Riders:

• Wear seatbelts at all times.

• Do not request or encourage Drivers to break traffic laws (e.g., speeding, unsafe stops).

• Avoid distracting the Driver with aggressive, disruptive, or unsafe behavior.

2. PROFESSIONAL BEHAVIOR

For Drivers:

• Greet Riders respectfully and communicate clearly.

• Avoid confrontational language, insults, or harassment.

• Maintain professional communication through the App and in person.

• Avoid any form of discrimination based on race, religion, gender, gender identity, sexual orientation, disability, or other protected characteristics.

For Riders:

• Treat Drivers with courtesy and respect.

• Be ready at the agreed pickup time and location.

• Avoid harassment, intimidation, or discrimination toward Drivers or other Riders.

3. OMNI HOSPITALITY STANDARDS

For Drivers:

• Maintain a clean, tidy, and odor-free vehicle.

• Present yourself in neat, clean attire appropriate for providing a professional service.

• Where feasible, adjust climate control for Rider comfort and offer reasonable courtesy (e.g., music volume adjustments).

For Riders:

• Respect the vehicle by avoiding littering, vandalism, or smoke/vape odors.

• Ask before eating or drinking in the vehicle, where appropriate.

• You may be responsible for cleaning or repair fees if you or your guests cause damage or excessive mess.

4. COMPOSURE & CONFLICT RESOLUTION

For Drivers:

• Stay calm and professional, even in stressful situations.

• Avoid escalating conflicts. If needed, safely end the trip in accordance with local laws.

• Report serious incidents to OMNI support as soon as practicable.

For Riders:

• Address concerns in a calm, respectful manner.

• Refrain from shouting, threats, or aggressive behavior.

• Use the app’s support tools to report issues instead of escalating in person.

5. REPRESENTATION OF OMNI

For Drivers:

• When using the OMNI Platform or displaying OMNI decals, you are associated with the OMNI brand and are expected to uphold these standards.

• Do not present yourself as an employee or agent of OMNI; Riders should understand you operate as an independent provider using OMNI’s technology.

For Riders:

• Understand that OMNI is a platform connecting you with independent Drivers.

• Do not misrepresent OMNI’s role (e.g., claiming OMNI owns vehicles or directly employs Drivers).

• Provide honest feedback to help improve the platform.

6. COMMITMENT TO CONTINUOUS IMPROVEMENT

For Drivers:

• Be open to feedback from Riders and OMNI.

• Participate in optional training or resources offered by OMNI when available.

• Strive to improve your service quality over time.

For Riders:

• Provide fair, constructive ratings and feedback.

• Avoid using ratings as retaliation or for issues outside a Driver’s control (e.g., traffic).

7. RELIABILITY & PUNCTUALITY

For Drivers:

• Arrive as close as possible to the scheduled pickup time.

• Avoid unnecessary cancellations or no-shows.

• If delayed or unable to complete a trip, communicate promptly through the App.

For Riders:

• Be prepared to depart at the scheduled time.

• Avoid repeated no-shows or last-minute cancellations without valid reasons.

• Keep contact information updated so Drivers can reach you upon arrival.

8. SPREAD OF DISINFORMATION

For Both Drivers & Riders:

• Do not knowingly spread false information about OMNI, its services, or members of the community.

• Avoid defamatory, misleading, or malicious statements on social media or other public channels about OMNI or individuals associated with the platform.

• This does not restrict honest, good-faith reviews or complaints.

Serious or repeated disinformation may lead to limitation or loss of access to the OMNI Platform.

9. GROUNDS FOR ENFORCEMENT ACTION

OMNI may take action based on reported or observed misconduct, including but not limited to:

• Minor Issues: rudeness, single instances of tardiness, minor mess in vehicle.

• Major Issues: repeated cancellations, persistent lateness, harassment, discriminatory behavior.

• Severe Issues: physical assault, threats, sexual harassment, fraud, serious safety violations, or criminal activity.

Actions may include:

• Warning notifications;

• Temporary suspension;

• Permanent deactivation in severe or repeated cases.

10. INVESTIGATION PROCESS

When OMNI receives a complaint:

1. Initial Review: OMNI logs the report and conducts a preliminary review.

2. Information Gathering: OMNI may review trip data, messages, and relevant records and may request additional information from involved parties.

3. Decision: OMNI determines appropriate action consistent with its policies and obligations.

4. Appeal: Where allowed, affected users may contact OMNI support to provide additional context. OMNI’s final decision will be communicated via email or in-app notice.

ACKNOWLEDGMENT

By using OMNI as a Driver or Rider in Texas, you acknowledge and agree to uphold this Code of Conduct. OMNI’s goal is a safe, respectful, and community-focused environment connecting Riders with independent Drivers.