Membership with OMNI is a privilege, not a right.
By joining the OMNI platform as a Driver or Rider, you agree to uphold the standards of safety, professionalism, fairness, and community set forth in this Code of Conduct. OMNI does not operate as a rideshare company — we are a technology and marketing partner that connects Riders with independent licensed drivers and operators.

Maintaining an active membership means committing to these standards. Violations may result in penalties, suspension, or dismissal from the OMNI platform.

1. Safety First

For Drivers:

• Compliance with Traffic Laws: All Drivers must strictly adhere to California traffic laws and regulations. This includes speed limits, seatbelt usage, and prohibitions against impaired or distracted driving (including mobile phone use while driving).

• Vehicle Maintenance: Drivers are responsible for ensuring their vehicles are safe, clean, and in excellent working condition. Regular maintenance checks are mandatory.

• Passenger Safety: All passengers must be seated with seatbelts securely fastened before the vehicle moves.

For Riders:

• Seatbelt Usage: Riders must wear seatbelts at all times in compliance with California law.

• No Dangerous Conduct: Riders must not distract Drivers, engage in unsafe behavior, or request Drivers to break traffic laws.

2. Professional Behavior

For Drivers:

• Courtesy and Respect: Treat all Riders with politeness, patience, and professionalism.

• Punctuality: Arrive promptly at pickup locations; communicate delays proactively.

• No Discrimination: Provide service without regard to race, religion, gender, gender identity, sexual orientation, disability, or other protected characteristics.

For Riders:

• Respect for Drivers: Treat Drivers with courtesy and respect. No verbal abuse, harassment, or intimidation is tolerated.

• Timeliness: Be ready for pickup at the agreed time and location.

• No Discrimination: Riders must not discriminate against Drivers.

3. OMNI Hospitality Standards

For Drivers:

• Cleanliness: Maintain a spotless vehicle inside and out.

• Comfort: Ensure climate control is comfortable and, where possible, provide amenities (water, phone charging).

• Professional Appearance: Dress neatly and avoid overly casual attire when providing service.

For Riders:

• Respect Vehicle Cleanliness: Do not litter, spill, or damage the vehicle interior. Riders are responsible for repair or cleaning fees if damage occurs.

• Behavior: Maintain respectful conduct; no disorderly, offensive, or disruptive behavior.

4. Composure & Conduct

For Drivers:

• Calm Demeanor: Stay professional and composed, even under stress.

• Conflict Resolution: Handle disputes calmly. Avoid escalation and report issues through OMNI’s support channels.

• No Aggressive Driving: No tailgating, excessive honking, or reckless behavior.

For Riders:

• Calm Interaction: Address conflicts respectfully. Avoid shouting, threats, or aggression.

• No Physical or Verbal Abuse: Zero tolerance for abusive language, threats, or violence.

5. Representation of OMNI

For Drivers:

• On-Duty Conduct: While active on the OMNI platform, Drivers represent OMNI and must maintain professional behavior.

• Off-Duty Conduct: If displaying OMNI branding (e.g., decals, promo material), maintain professionalism even when not driving.

For Riders:

• Community Engagement: Support a respectful Rider community by reporting misconduct truthfully and avoiding misuse of complaint systems.

• Brand Integrity: Riders must not misrepresent OMNI’s role as a tech + marketing partner or spread false information about OMNI.

6. Commitment to Continuous Growth

For Drivers:

• Training: Participate in safety, customer service, or hospitality trainings offered by OMNI.

• Skill Development: Actively improve driving, communication, and service skills.

• Feedback: Accept Rider and OMNI feedback constructively.

For Riders:

• Feedback: Provide fair and constructive ratings of Drivers and rides.

• Improvement: Use feedback mechanisms responsibly to improve the community.

7. Industry Standards

For Drivers:

• Professional Etiquette: Uphold limousine and chauffeur industry standards — confidentiality, professionalism, discretion.

• Reliability: Be dependable and consistent in ride acceptance and completion.

• Excellence: Strive to exceed Rider expectations.

For Riders:

• Reliability: Avoid unnecessary cancellations or no-shows.

• Courtesy: Treat Drivers’ time and effort with respect.

8. Spread of Disinformation

For Both Drivers & Riders:

• Truthfulness: Do not spread false information about OMNI, its Drivers, Riders, or affiliates.

• Digital Platforms: Refrain from defamatory statements online or on social media.

• Consequences: Disinformation may result in suspension or permanent removal from OMNI.

9. Grounds for Dismissal & Penalties

Minor Offenses

• Examples (Drivers): Tardiness, minor traffic violations, lack of punctual communication.

• Examples (Riders): Minor lateness, rudeness, littering in the vehicle.

• Penalties: Written warning → 1-week suspension (2nd offense) → 1-month suspension (3rd offense).

Major Offenses

• Examples (Drivers): Aggressive driving, repeated lateness, unprofessional conduct.

• Examples (Riders): Verbal abuse, repeated cancellations, discriminatory conduct.

• Penalties: Immediate 1-month suspension → 3-month suspension (2nd offense) → Permanent dismissal (3rd offense).

Severe Offenses

• Examples (Drivers): DUI/DWI, assault, fraud, illegal activity, spreading disinformation (e.g., calling OMNI a scam).

• Examples (Riders): Physical assault, harassment, vandalism, illegal activity during ride.

• Penalties: Immediate suspension pending investigation → Permanent dismissal if confirmed.

10. Ride Cancellations & Improper Communication

For Drivers:

• Cancellations: Unjustified cancellations are not allowed.

  • 1st offense: Written warning

  • 2nd: 1-week suspension

  • 3rd: 1-month suspension

  • 4th: Permanent dismissal

• Improper Requests: Drivers may not message Riders asking for destination details before accepting rides.

For Riders:

• Cancellations: Frequent last-minute cancellations without cause will lead to penalties.

• Improper Requests: Riders may not request off-platform rides through OMNI’s system.

11. Investigation Process

• Initial Report: Any reported violation will be logged.

• Preliminary Review: Within 48 hours, OMNI will assess the validity of the complaint.

• Full Investigation: Evidence gathering, interviews, and partner consultations.

• Decision: Final outcome within 14 days. Written notice provided.

• Appeals: Drivers or Riders may appeal within 7 days. Appeals are reviewed by a separate OMNI panel, with final decision issued within 14 days.

ACKNOWLEDGMENT

By joining OMNI as a Driver or Rider, you agree to abide by this Code of Conduct.
OMNI’s mission is to build a fair, safe, and community-driven platform connecting Riders with licensed, independent Drivers across California.